This Return Policy outlines the terms and conditions for returning printed apparel purchased through the website. Our goal is to ensure customer satisfaction while maintaining the quality and integrity of all printed products, which are made-to-order.
Since all printed apparel is made to order and customized for each purchase, returns or exchanges are only accepted under the following specific conditions:
The item received is defective or damaged.
The item received is incorrect (wrong size, color, or design) due to a company error.
The customer would like a different size than what was ordered.
Note: A 20% restocking fee applies. The customer may be requested to return the item at their cost before the replacement is shipped.
Important Exclusion: Returns will not be accepted for orders over $150.00.
Returns or exchanges are not accepted for the following products:
Items that have been worn, washed, or altered.
Clearance or final sale items.
Custom designs that were previously approved by the customer prior to printing.
To initiate a return, please follow these steps:
Contact Customer Support within 7 days of receiving your order.
Provide the order number, a description of the issue, and clear photos of the product.
Once the return is approved, specific instructions for returning the item will be provided.
Items must be returned in their original packaging and condition.
Approved returns will be eligible for either a replacement or a refund.
Refunds will be processed to the original payment method within 5–10 business days after the returned item is received and inspected.
If a replacement is requested, standard production and shipping times will apply as per the original order processing.
If the return is due to a manufacturing defect or an incorrect order on our part, return shipping costs will be covered.
For all other cases (including size exchanges subject to a restocking fee), customers are responsible for return shipping costs.
If an order arrives damaged or is lost in transit, contact customer support immediately.
Claims for damaged items must be submitted within 7 days of delivery.
Claims for lost packages must be submitted within 14 days.
For all return inquiries, please contact us:
Email: [email protected]
Phone: (630) 488-8523
This Return Policy may be updated periodically. The latest version will always be available on the website.